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Home chevron_right Our Promise To You

Our Promise To You

  • We will always be transparent and will treat you politely, professionally, and with respect 
  • We will set out the route your case may take, and you will always know where your case is up to
  • We will be very responsive whenever you call or email us
  • We will always ring you when we say we are going to ring you
  • If we have to use legal terminology, we will explain it fully to you
  • We will try hard to avoid unwanted delays on your case and we will also try to avoid anyone else causing delays
  • We will ask you how we are doing as your case progresses and you will have the opportunity to provide feedback throughout your case
  • We will be transparent on your legal costs – you will get no surprises
  • We will act promptly if you raise any concerns
  • We will work with you to help you plan for the future

 

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